TALKBRIEF SUPPORT

A little help.
A clearer path.

Find answers, get back on track, and keep the conversation moving.

Getting started

What can I do with TalkBrief?

Record a conversation or import an audio file on iPhone. Create a transcript, request an AI summary, ask questions across recordings, and organize follow-up tasks. The Web workspace lets you revisit your synced library.

What do I need for on-device transcription?

Apple On-Device transcription requires iOS 26 and supported hardware. Check that the selected language is supported and keep the app open while a long recording is being transcribed.

Can I import an existing recording?

Yes. Import an audio file into your library, then open the recording to transcribe and review it. Only record or import conversations you have permission to use.

Recording & transcription

The recording has no audio. What should I check?

Check microphone access in iPhone Settings and confirm another app is not using the microphone. Try a short recording in a quiet environment. Avoid force quitting TalkBrief while recording.

How is cloud transcription different?

High-Accuracy Cloud transcription is a Pro feature that uploads the selected recording for processing. It requires an internet connection and an available monthly transcription allowance. On-device transcription processes audio locally on supported iPhones.

Transcription is taking longer than expected.

Processing time depends on the recording length, transcription mode, and network conditions. Keep the app open, check your connection for cloud transcription, and follow any retry message. If the issue persists, contact support with the duration and selected mode; you do not need to send your recording.

TalkBrief Web & iCloud

How do I open my library on the web?

Enable iCloud Sync in the TalkBrief iPhone app and allow your library to sync. Open TalkBrief Web and sign in with the Apple or Google method linked to your TalkBrief account. Then connect the Apple Account used for iCloud on your iPhone. TalkBrief sign-in and iCloud authorization are separate steps.

Why is my Web library empty?

Check that iCloud Sync has completed, that the same TalkBrief account is selected, and that iCloud is connected using the Apple Account from your iPhone. Each TalkBrief account has a separate library. The App Store purchase account may be different. An iCloud connection error can prevent loading even after TalkBrief sign-in succeeds; refreshing or changing your TalkBrief password does not resolve an Apple CloudKit authorization refusal.

What can I do in TalkBrief Web?

Read synced summaries, action items, and transcripts; play synced recordings; download TXT or Markdown documents; and copy text for sharing. Recording and AI generation remain in the iPhone app. The Web Trash is currently read-only.

Why will a recording not play?

Audio is requested from your private iCloud library when you choose to play it. Check that the audio has synced from your iPhone and that your browser has a network connection, then try again.

AI, subscriptions & exports

Do summaries and Ask need an internet connection?

Yes. These features use cloud AI when you request them and send the relevant text and context for that request. Free usage has monthly limits. Check Profile in the app for your current plan and available features.

How do I restore or manage a subscription?

Sign in to TalkBrief, then use Restore Purchases after reinstalling, changing devices, or registering again after account deletion. Use the Apple Account that owns the App Store purchase; it may differ from your TalkBrief sign-in identity. Restoring an eligible subscription preserves transcription time already used in the current period. You can manage or cancel your subscription in Apple subscription settings.

How do I export my notes?

On iPhone, open a recording and choose an export destination. TalkBrief supports Notion, Obsidian, Google Docs, Slack, Discord, files, and the iOS share sheet, depending on your installed version. On the web, choose Download for TXT or Markdown documents, or Share to copy text.

How do I post a brief to Slack?

Open Profile → Integrations → Slack, choose Connect Slack, then select one workspace and channel on Slack's authorization page. Open a summarized recording, choose Slack, review the preview, and tap Post to Slack. The post includes the brief and action items; it does not include audio or the transcript. Use Change channel or Disconnect from the Slack integration screen at any time.

How do I post a brief to Discord?

Open Profile → Integrations → Discord and choose Connect Discord. On Discord's authorization page, select a server and channel where you can manage webhooks. If the channel selector looks empty, search for the channel name. Return to TalkBrief, open a summarized recording, choose Discord, review the preview, and tap Post to Discord. Audio and transcript are never included. If a network error says the post may already exist, check the channel before trying again. If the channel or webhook was deleted, reconnect Discord.

Accounts & deletion

Do I need to sign in?

The new TalkBrief 2.18.0 account system, including its TestFlight candidate, supports Apple and Google sign-in. You can read the Privacy Policy and Terms of Use before signing in. Your TalkBrief account owns its library, settings, usage and subscription association. Availability depends on your installed version.

Does signing out remove my recordings?

In the new account system, signing out hides your account library and keeps it for your next sign-in. Sign Out and Remove from This iPhone removes only the device copy; the iCloud copy remains. Stop and save an active recording first. Signing back in does not reset usage.

How do I delete my TalkBrief account?

In the new account system, open Profile > Account > Delete Account after saving any active recording, and complete the requested identity confirmation. Deletion removes this account’s recordings, transcripts, summaries and notes from the device and iCloud, as well as its server-side account profile. If iCloud or another device is offline, its cleanup resumes when available. Exported copies remain at their destination. Reopen TalkBrief if deletion is still processing. Older account versions handled library deletion separately; see the current Privacy Policy and the archived policy below.

Does deleting my account cancel Pro?

No. Apple manages billing, cancellation, and renewal. Manage cancellation in Apple subscription settings. After deletion is complete and you register again, use Restore Purchases to associate an eligible subscription with the new TalkBrief account. Transcription time already used is preserved.

Previous policies

For the policy that applied before the new account system: Privacy Policy — October 8, 2026 · Terms of Use — October 8, 2026. The current Privacy Policy and Terms describe the new account system.